Interactive Computing Research
Through my work with the prestigious Bruckman Lab at Georgia Tech, I’ve had the fortune of working on several projects in the realm of Human-Computer Interaction and Social Computing. In my degree coursework, I opted for the Georgia Tech Research Option, in which I must write and submit a full undergraduate thesis in the field of HCI.
Understanding Service Industry Workers Online Sentiments
While working with a PhD student in the lab, we created an interview-based study focusing on how service-industry workers use online communities like Reddit to seek emotional and job function support.
This study lasted over one academic year, in which we interviewed 15+ participants sourced from in-store leafletting or through Reddit messaging. We asked questions about their job satisfaction rates and how they feel a stronger worker-worker or worker-store connection might lend itself to increased worker satisfaction. We qualitatively coded the interview transcripts in MAXQDA, analyzing for recurring themes and sentiments.
We applied Burt’s Theory of Structural Holes to conclude that workers who were better connected within their stores, communities, or even online, were overall more satisfied in their jobs.
Part of a larger study on designing an online encrypted platform for service industry workers to share knowledge across geographical locations.
Paper is submitted and under review.
Sentiment Analysis & Topic Modeling of Service Industry Conversations Online
For my undergraduate thesis, I have started work in coding and using a Python-based scraping script to analyze subreddits to perform topic modeling and sentiment analysis to see what topics workers use a public platform like Reddit to discuss.